RTS Solutions - Support and Maintenance

RTS Solutions provide a wide range of support and maintenance services covering level 1 to level 3 activities specifically tailored to meet the individual needs of each Client.

Services may include:

User support for receiving, logging, investigating and, where appropriate correcting or responding to problems encountered by users.
Remote technical assistance
Delivery of bug fixes, patches and periodic maintenance releases
Product upgrades/downloads
On-site support
License management
Provision of periodic reports on errors or faults, usage reports and monthly statistics.
Hosted services

The standard RTS Solutions support and maintenance service is provided during normal working hours – Monday to Friday 9:00 to 17:00 excluding public/bank holiday. Arrangements for weekend or out of hours support may be
arranged as appropriate.